Return & Refund Policy

Your satisfaction is our top priority at Fanfits. We stand behind the quality of our products and want you to feel confident in your purchase. If you are not completely satisfied with your order, we are here to help.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Refunds for approved returns are processed within 10 business days.

1. Eligibility for a Return

To be eligible for a return, your item must meet the following criteria:

  • The return must be initiated within 14 days of the delivery date.

  • The item must be in the same condition that you received it: unworn, unwashed, and unused.

  • The item must have all original tags and labels attached.

  • The item must be in its original packaging.

  • You must provide a receipt or proof of purchase (such as your order number).

To start a return, please contact us at [email protected].

2. Exceptions / Non-Returnable Items

Please understand that due to the nature of our products, certain items cannot be returned. These include:

  • Personalized or Custom-Made Items: Any apparel that has been customized with specific names, numbers, logos, or personalized designs requested by you cannot be returned. These items are created uniquely for you and cannot be restocked.

  • Final Sale Items: Products marked as “Final Sale” or purchased from a clearance section are not eligible for a return or refund.

  • Gift Cards: Digital and physical gift cards are non-refundable.

  • Items Damaged After Delivery: We are not responsible for items that have been damaged through customer misuse, mishandling, or failure to follow care instructions.

If you are unsure whether your item is eligible for a return, please contact us at [email protected] before attempting to send it back.

3. The Return Process (Step-by-Step)

  1. Contact Us: To initiate a return, please email our customer support team at [email protected] with your order number and a clear reason for the return.

  2. Await Instructions: If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

  3. Ship the Item: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service, as we cannot be held responsible for lost or damaged return shipments.

4. The Refund Process

  • Inspection: Once we receive and inspect your returned item, we will send you an email to notify you that we have received it. We will also notify you of the approval or rejection of your refund based on the item’s condition.

  • Refund Processing: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

  • Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

5. Damaged or Incorrect Items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right by offering a replacement or a full refund. Please provide your order number and a photo of the issue in your email to expedite the process.

6. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.