Privacy Policy

1. Who We Are

Welcome to Fanfits. Our official website address is: https://fanfits.net.

This Privacy Policy describes how Fanfits (“we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit our website, purchase our products, or otherwise interact with us. We are committed to protecting your privacy and handling your data with care and respect.

2. Information We Collect

We collect information to provide and improve our services. The types of information we collect are:

A. Information You Provide to Us:

  • Checkout & Account Information: When you purchase from us or create an account, we ask for your name, billing address, shipping address, email address, phone number, and optional account information like a username and password.

  • Comments: When you leave comments on the site, we collect the data shown in the comments form.

  • Media: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included, as this data can be extracted by other visitors.

  • Communications: Any information you provide when you contact our customer support team.

B. Information We Collect Automatically:

  • Order & Browse Activity: We track products you’ve viewed, your location, IP address, and browser type (for purposes like estimating taxes and shipping), and use cookies to keep track of cart contents while you’re Browse.

  • Commenter Information: We collect the visitor’s IP address and browser user agent string to help with spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. After approval of your comment, your profile picture is visible to the public in the context of your comment. The Gravatar service privacy policy is available here: https://automattic.com/privacy/.

3. How We Use Your Information

We use your information for several purposes:

  • To Fulfill Orders: To process payments, prevent fraud, send you information about your account and order, and ship your products.

  • To Provide Services: To set up your account, respond to your requests (including refunds and complaints), and allow you to leave comments and reviews.

  • To Improve Our Store: To enhance our store offerings and overall user experience.

  • For Legal & Tax Compliance: To comply with any legal obligations we have, such as calculating taxes and for accounting purposes.

  • For Marketing: To send you marketing messages, only if you choose to receive them.

4. Cookies and Embedded Content

A. Cookies

  • If you leave a comment: You may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

  • If you have an account and you log in: We will set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

  • If you edit or publish an article: An additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

B. Embedded Content from Other Websites

Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content.

5. Who We Share Your Data With

We share information with third parties who help us provide our orders and store services to you.

  • Our Team Members: Members of our team (e.g., Administrators and Shop Managers) can access your order information (what was purchased, when, and where it should be sent) and customer information (name, email, billing/shipping details) to help fulfill orders, process refunds, and support you.

  • Payment Processors: We accept payments through VietQR. Please see the Payment Policy for more details. For COD and VietQR payments, information is shared with our local delivery and banking partners as needed to complete the transaction.

  • Spam Detection: Visitor comments may be checked through an automated spam detection service.

  • Password Resets: If you request a password reset, your IP address will be included in the reset email.

6. How Long We Retain Your Data

  • Comments: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

  • User Accounts: For users that register on our website, we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

  • Order Information: We generally store order information for 10 years for tax and accounting purposes. This includes your name, email address, and billing and shipping addresses.

7. Your Rights Over Your Data

If you have an account on this site, or have left comments, you can:

  • Request to receive an exported file of the personal data we hold about you, including any data you have provided to us.

  • Request that we erase any personal data we hold about you.

This does not include any data we are obligated to keep for administrative, legal, or security purposes (e.g., order information for tax purposes).

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Fanfits Email: [email protected]